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Terms and Conditions

POL-TERMS-001 — PCIS Cloud self-service platform — Effective date: 1 June 2026

1. About These Terms

These Terms and Conditions govern your use of the PCIS Cloud platform and the services you order through it, including virtual machines, managed databases, web services and applications. By creating an account or using the services, you agree to them on behalf of yourself and the organisation you represent.

PCIS Cloud is operated by PCIS Limited (RC7726813), Plot 10, Olabanji Olajide Street, Lekki Phase 1, Lagos, Nigeria. Customers in the United Kingdom contract with PCIS Cloud LTD (company number 17362840), 66 Paul Street, London, EC2A 4NA. In this document, "PCIS", "we", "us" and "our" mean the PCIS entity named in your order, invoice or account.

Larger or custom arrangements may be covered by a separate signed service agreement. If there is a conflict, the signed agreement prevails.

2. Your Account

  • PCIS Cloud is for businesses and organisations. You must have authority to bind the organisation you register.
  • You must give accurate information at sign-up and keep it up to date, including a working email address for notices and billing.
  • You are responsible for everything done through your account. Keep your credentials secure, use the available two-factor sign-in, and tell us promptly if you suspect unauthorised access.
  • Users you invite to your organisation act for you. You are responsible for their actions and for removing their access when they leave.

3. The Services

  • We will provide the services you order with reasonable skill and care, using the plan, size and options you selected.
  • We aim to keep the platform available, but we cannot promise uninterrupted service. We will give notice of planned maintenance where we can.
  • Service levels, if any, that apply to a particular plan are those stated in the plan description or in a signed agreement.
  • We may change or improve the services. If a change materially reduces a service you have paid for, we will tell you and you may cancel in line with Section 5.

4. Payment, Wallet and Billing

4.1 Wallet. Services are paid for from your wallet, in Nigerian naira. You add credit by card or other methods offered at checkout through our payment partner Flutterwave, or by bank transfer. Bank transfers are credited once we have confirmed the payment.

4.2 Charges. Prices are shown in the portal. Usage-based services are deducted from your wallet monthly. Subscriptions are charged at the start of each monthly, quarterly or annual term, as you chose.

4.3 Tax. Prices may be shown without value added tax. VAT or other applicable taxes are added where they apply (currently 7.5% VAT in Nigeria).

4.4 Insufficient balance. If your wallet cannot cover a charge, the account is treated as past due. We will notify you, and you will have a grace period (currently 5 days) to add funds.

4.5 Price changes. We may change prices. Changes to a subscription apply from its next term, and we will give you notice before they take effect.

4.6 Refunds are handled under our Refund Policy.

5. Trials, Cancellation and Suspension

5.1 Trials. We may offer a free trial (currently 30 days). At the end of a trial you can convert to a paid plan. If you do not, the trial resources are suspended and then deleted after a short grace period (currently 5 days).

5.2 Cancellation. You can cancel a subscription at any time. It ends at the end of the current paid term.

5.3 Suspension for non-payment. If an account remains past due after the grace period, we may suspend the related services. Suspended services are restored when the balance is paid.

5.4 Suspension for breach. We may suspend or end services immediately where you breach these Terms or where we must do so to protect the platform, other customers or to comply with the law.

5.5 Deletion. After a service is cancelled, expired or suspended for a prolonged period, we may delete the associated data. We will give you notice first where practicable.

6. Acceptable Use

You must not use the services to:

  • break the law, or host or share unlawful, infringing or fraudulent content;
  • send spam, run phishing, or distribute malware;
  • attack, probe or disrupt our platform, other customers or any third party, or run unauthorised security testing;
  • mine cryptocurrency or run workloads that materially degrade the platform for others, unless the plan allows it;
  • resell the services without our written agreement.

7. Your Data

7.1 You own your data. You give us the right to store and process it only as needed to provide the services and as these Terms and our Privacy Policy allow.

7.2 You are responsible for your content and for backing up data that matters to you, unless you have ordered a backup service from us. Platform features do not replace a backup plan.

7.3 We handle personal data under our Privacy Policy. Where we process personal data on your behalf as a data processor, we will do so under a data processing agreement on request.

8. Support

Support is available at support@pcis.io. Response targets depend on your plan and are published on the portal or in your agreement.

9. Intellectual Property and Confidentiality

9.1 We keep all rights in the platform, software and documentation. You get a limited, non-transferable right to use them for your own business while your account is active.

9.2 Each of us will keep the other's non-public information confidential and use it only for the purposes of these Terms, except where disclosure is required by law.

10. Liability

10.1 Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence.

10.2 Subject to that, we are not liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss.

10.3 Subject to 10.1, our total liability to you for all claims in connection with the services in any 12-month period is limited to the amount you paid us for the affected services in that period.

10.4 You will compensate us for losses arising from your breach of Section 6 or from content you host that infringes the rights of others.

11. Force Majeure

Neither of us is liable for failure caused by events beyond our reasonable control, including power or network failures outside our facilities, natural disaster, government action, or failures of third-party infrastructure providers.

12. Changes to These Terms

We may update these Terms. We will give you reasonable notice of material changes by email or in the portal. If you keep using the services after the change takes effect, you accept the updated Terms. If you do not agree, you may cancel under Section 5.

13. General

13.1 These Terms, the Refund Policy and the Privacy Policy are the whole agreement for the services, unless a signed agreement says otherwise.

13.2 If a provision is found unenforceable, the rest continues to apply.

13.3 You may not transfer your rights under these Terms without our written consent. We may transfer ours to a group company or to a successor to the business.

14. Governing Law

14.1 If you contract with PCIS Limited, these Terms are governed by the laws of the Federal Republic of Nigeria and the courts of Lagos State have jurisdiction.

14.2 If you contract with PCIS Cloud LTD, these Terms are governed by the laws of England and Wales and the courts of England and Wales have jurisdiction.

14.3 Before starting formal proceedings, both sides will try in good faith to resolve a dispute by discussion for at least 30 days.

15. Contact Us

PCIS Cloud support: support@pcis.io
Phone: +234 806 825 1547 (Lagos), +44 7539 880779 (London)
Address: Plot 10, Olabanji Olajide Street, Lekki Phase 1, Lagos, Nigeria
Website: https://pcis.io